Terms and Conditions of Use

1. Service Provider Identification

This website and the AtivaMoney platform are operated by:

AtivaMoney is a registered trademark of Out4Success IT Digital Solutions LDA, hereinafter referred to as the "Provider" or "we".

2. Purpose and Scope

AtivaMoney is a personal finance management (PFM) platform accessible via the web, which allows the User to:

• Aggregate bank account information via Open Banking (PSD2), obtaining a consolidated view of their financial assets;
• Categorise transactions with the assistance of artificial intelligence, facilitating the understanding of spending patterns;
• Plan personal budgets and track progress against financial goals set by the User.

These Terms and Conditions of Use (hereinafter "Terms") govern the access to and use of the AtivaMoney platform by any natural or legal person (hereinafter "User").

3. Acceptance of Terms

Access to and use of the AtivaMoney platform implies full and unreserved acceptance of these Terms, as well as the Privacy Policy and the Cookie Policy.

If you do not accept these Terms, in whole or in part, you must immediately cease use of the service and delete your account. The Provider reserves the right to change the Terms at any time, as provided in Section 11.

Continued use of the platform after the publication of changes constitutes acceptance of those changes.

4. User Account

4.1 Responsibility for Data

The User is responsible for the truthfulness, accuracy and currency of the data provided at the time of registration and during use of the platform. The Provider assumes no responsibility for consequences arising from incorrect, outdated or false data provided by the User.

4.2 Personal and Non-Transferable Credentials

Access credentials (username and password, or equivalent via multi-factor authentication) are strictly personal and non-transferable. The User undertakes not to share their credentials with third parties and to immediately notify the Provider in case of unauthorised access to their account via the support email available on the platform.

4.3 Right of Suspension

The Provider reserves the right to suspend or terminate, temporarily or permanently and without prior notice, any account that:

• Violates these Terms or applicable law;
• Is used in a fraudulent or abusive manner, or in a way that harms other users or the service;
• Shows signs of security compromise.

5. Service Description

5.1 What the Service Includes

The AtivaMoney service includes, depending on the subscribed plan:

• Connection to bank accounts via Open Banking (PSD2/GoCardless);
• Import and automatic categorisation of transactions assisted by AI;
• Financial dashboard with a consolidated view of balances and transactions;
• Definition and tracking of budgets and financial goals;
• Data export in the formats available on the platform;
• Technical support according to the subscribed plan.

5.2 What the Service Is Not

AtivaMoney is not:

• A regulated financial, tax or investment advisory service. No information presented on the platform shall be interpreted as professional financial advice;
• A payment institution, bank or entity regulated by the Bank of Portugal in relation to the provision of payment services;
• An aggregator that executes banking operations (transfers, payments) on behalf of the User.

6. Plans, Subscription and Payments

6.1 Available Plans

AtivaMoney has a Free plan and two paid plans, Personal and Family, billed monthly or yearly. The Free plan does not ask for a card and is free forever (Section 6.2). The features and limits of each plan, and the current prices, including VAT, are published on the pricing page. The price you pay on a paid plan follows the guaranteed price rules (Section 6.5).

6.2 Free Plan, Forever

The Free plan is free forever. It does not ask for a card, has no time limit and never becomes paid unless the User chooses a paid plan. You can use it for as long as you like, within the plan limits published on the pricing page.

To be transparent with you, the Provider reserves the right to discontinue the service on the Free plan in two cases:

• Reshaping the offer: if the plans are reshaped, we will propose a new agreement to Free plan users. If you do not accept it, the service on the Free plan ends on the date stated in the notice;
• Discontinuing the product: if AtivaMoney stops being provided.

In either case:

• you will be notified by email at least 30 days in advance;
• you can take your data with you before the service ends, using the "Export my data" function (Settings, "Delete account" section), which gives you an Excel (.xlsx) file with your personal data, your accounts with the balance at the date of the export and all the transactions of those accounts, with category, counterparty and tags. The export covers the wallet you have selected and requires confirmation with a second authentication factor. If you need other data we hold about you, you can request it under the right of access, through the contacts in the Privacy Policy.

6.3 Who Sells and Who Charges

Payments are processed by Stripe, through the Stripe Managed Payments service. Under this service, Sold through Link, LLC, a Stripe group company presented to the customer as Link ("Sold through Link"), acts as merchant of record for paid subscriptions, on behalf of the Provider: it takes the payment, calculates, collects and remits the applicable VAT to the tax authorities, and issues the receipts and invoices, which Link sends by email. The Provider remains the provider of the AtivaMoney service. On your bank statement the charge appears as "LINK.COM*". By paying, you also accept the Stripe/Link consumer terms of service, which apply to the purchase and the management of the order on Link, where you can also ask for support on charges and refunds.

By paying, you also accept the payment terms shown by Stripe/Link on the payment page. The Provider remains responsible for the AtivaMoney service itself: its features, product support and the processing of your data on the platform. Card details are entered directly on Stripe's payment page and never pass through AtivaMoney's servers.

6.4 15-Day Trial Periods

When you sign up on the Free plan:

• You get 15 days of the Personal plan, with no card and no charge, to try everything that plan includes;
• When the 15 days end, you stay on the Free plan. Nothing is charged and nothing is deleted: the data you created remains stored, but the Free plan limits apply, which may prevent you, for example, from creating more wallets or own categories than that plan allows (at the date of this version: 1 wallet and 20 own categories), from viewing transactions older than 120 days in the transaction list, or from using features of the paid plans, such as the advanced dashboard, transaction export and invitations to other people (the limits in force are shown in the application, under Settings → Plan). As for bank accounts, only the main account stays active: the others remain in the accounts list, but their transactions are no longer shown or included in calculations, and are not deleted;
• We let you know in the application before the trial ends and, when it ends, in the application and by email;
• This trial is granted once per payer.

On paid plans (Personal and Family):

• Paid plans can be tried for 15 days. The trial requires a valid card or other payment method at the start;
• If you join a paid plan during the Free plan trial, you get 15 days of trial, with a card, counted from the day you join. The days left on the Free plan trial are not added: the paid plan trial replaces the Free plan one;
• The card trial is granted once per payer: it is not available to anyone who has already had a paid subscription, even if they cancelled it during the trial. Having used the Free plan trial does not prevent it, nor does joining after it has ended;
• Nothing is charged during the 15 days. You can cancel at any time during that period, at no cost;
• If you do not cancel before the trial ends, the subscription starts automatically and the first charge is made for the plan and billing period (monthly or yearly) you chose, at the guaranteed price (Section 6.5);
• Link sends you an email confirming the start of the trial and a reminder before it ends.

For these rules, the payer is the holder of the AtivaMoney account who subscribes to the plan. The trial is not granted again to the same account, even if you change plan, billing period or payment method.

6.5 Price Guaranteed for 12 Months

• When you join a paid plan, you get the better of two prices for the plan and billing period you chose: the price in force on the day you signed up to AtivaMoney and the price in force when you join the paid plan and enter your payment method, each including any campaign running at that time;
• That price is guaranteed for 12 months from the first charge: on monthly billing, for the first 12 monthly payments; on yearly billing, for the first year;
• Best campaign at the end of the trial: if, in the last days of the trial and before the first charge, a campaign is running that gives a lower price than yours for the same plan and billing period, we automatically apply the lower price, with the same 12-month guarantee from the first charge, and let you know by email and in the application. You do not need to do anything. This review only ever works in your favour: we never apply a higher price;
• After the 12 months, the subscription moves to the list price in force for your plan and billing period, without a campaign. If that price is higher than what you were paying, you will be notified in advance as set out in Section 6.9.

6.6 Automatic Renewal and Cancellation

• The subscription renews automatically at the end of each period (monthly or yearly), until it is cancelled: during the 12 months of the guaranteed price, at the guaranteed price; afterwards, at the list price in force (Sections 6.5 and 6.9);
• You can cancel the subscription at any time, in the application, under Settings → Plan → "Manage or cancel the subscription", which opens the subscription management portal provided by Stripe/Link (on the Android app, do it in the browser, at ativa.money). Cancellation takes effect at the end of the period already paid: until then you keep your plan; afterwards, the account moves to the Free plan;
• Cancelling the subscription does not delete your account or your data. To delete your account, see Section 10 and the Delete account page.

6.7 Right of Withdrawal and Refunds

• Right of withdrawal (consumers). If you are a consumer and join a paid plan, the contract is concluded at a distance and you may withdraw from it, without giving a reason and at no cost, within 14 days counted from the day after the contract is concluded, that is, the day you join the paid plan and the trial starts (Portuguese Decree-Law no. 24/2014, arts. 10 and 11). You only need to send us an unequivocal statement of your decision, for example to [email protected], or use the model form below, before the period ends. Nothing is charged during the trial. If any amount has already been charged, we refund it in full, with no deduction for the period of use, to the same payment method and within 14 days of the date we learn of your decision;
• Extended period: refund of the first charge. Because the first charge only happens at the end of the trial, we grant you, by agreement (art. 10(4) of Decree-Law no. 24/2014), a longer period: you can request a full refund of the first charge within 14 days of the date of that charge, without giving a reason, through the contact page or at [email protected]. The refund is made to the payment method used and the subscription is cancelled immediately, with the account moving to the Free plan; nothing is deleted. This period is in addition to the right of withdrawal and does not limit it;
• Charges for subsequent renewals are non-refundable, without prejudice to the law. If you do not want a new renewal, cancel the subscription before the end of the current period;
• This policy does not limit the rights the law gives you as a consumer, including the guarantee of conformity of digital content and services (Decree-Law no. 84/2021).

Model withdrawal form (complete and send only if you wish to withdraw from the contract):

To Out4Success IT Digital Solutions LDA, Praça Henrique Lopes de Mendonça, 260 2E, 2970-475 Montijo, Setúbal, [email protected]: I hereby give notice that I withdraw from my contract for the provision of the following service: subscription to the AtivaMoney ___ plan. Subscribed on ___. Name of consumer ___. Address of consumer ___. Date ___.

6.8 Failed Payments

If a charge fails, Stripe retries it automatically up to 8 times over 14 days. During those retries you keep your plan, and you can update your payment method. If all retries fail, the subscription is cancelled and the account moves to the Free plan. Nothing is deleted: your data remains stored, but the Free plan limits apply.

6.9 Price Changes

The Provider may change plan prices. New prices apply to new subscriptions from their publication on the pricing page, without prejudice to the better price provided for in Section 6.5. For existing subscriptions, the price does not change during the 12 months of the guaranteed price. After that, a price change applies only from the next renewal and after at least 30 days' prior notice by email. The same notice is given when, at the end of the 12 months, the list price in force is higher than the guaranteed price you were paying. If you do not agree with the new price, you can cancel the subscription before the change takes effect, keeping the previous price until the end of the period already paid.

7. Open Banking and Access to Banking Data

7.1 Access via GoCardless (PSD2)

The Open Banking functionality is provided through a partnership with GoCardless Ltd, an entity authorised and regulated by the Financial Conduct Authority (FCA) of the United Kingdom, operating under Payment Services Directive 2 (PSD2) of the European Union. The User expressly authorises read-only access to their bank account information, exclusively for the purposes described in Section 2.

7.2 Your Banking Credentials Are Never Shared

AtivaMoney and GoCardless use secure authorisation protocols (OAuth 2.0) to access bank accounts. The User's banking credentials (account number, homebanking access code, etc.) are never shared, stored or accessible by AtivaMoney. Authentication is performed directly with the bank, outside the control of the Provider.

7.3 Revocation at Any Time

The User may revoke access to their bank accounts at any time, either through the AtivaMoney platform or directly with their bank. Revocation does not entail cancellation of the AtivaMoney account, and the User may continue to use the remaining platform features.

8. Intellectual Property

All contents, visual elements, brand, logo, software, source code, design, texts, images and other elements that constitute the AtivaMoney platform are the exclusive property of Out4Success IT Digital Solutions LDA and are protected by applicable legislation on intellectual and industrial property, including, without limitation, the Portuguese Industrial Property Code and the Portuguese Copyright Law.

The User is expressly prohibited from reproducing, distributing, modifying, transmitting, reusing, resending or otherwise using the platform's contents for public or commercial purposes without the prior written authorisation of the Provider.

9. Limitation of Liability

9.1 Not Financial Advice

The information, analyses, categories, charts and any other content made available by the AtivaMoney platform are of a purely informational nature and do not constitute financial, tax, legal or investment advice. The User should consult a qualified professional before making any financial decision.

9.2 Not Liable for User Decisions

The Provider is not liable for any losses, damages, lost profits or other direct or indirect harm arising from financial decisions made by the User based on information made available by the platform, including, without limitation, investment, savings or credit management decisions.

9.3 Maximum Liability

In any circumstance, the Provider's total liability towards the User, for any cause or basis whatsoever, shall not exceed the amount actually paid by the User in the month in which the damage occurred. This limitation applies to the maximum extent permitted by applicable law.

10. Suspension and Cancellation

The User may cancel their AtivaMoney account at any time, without penalty, through the account settings on the platform or by contacting support. The cancellation and refund rules for paid subscriptions are set out in Section 6. When you delete your account, any active paid subscription is cancelled and no further charges are made; the period already paid is not refunded, without prejudice to the right to a refund in Section 6.7.

Following cancellation, the User's personal and financial data shall be deleted from the Provider's systems within a maximum period of 30 days, save for any legal obligation to retain for a longer period. Anonymised and aggregated data may be retained for statistical purposes, with no possibility of identifying the User.

The Provider may suspend or cancel the User's account in the circumstances set out in Section 4.3, without prejudice to the User's right to export their data prior to suspension, whenever technically possible.

11. Changes to the Terms

The Provider reserves the right to change these Terms at any time. Changes shall be communicated to the User with a minimum of 30 days' notice prior to the effective date, by means of:

• Email notification to the address associated with the User's account;
• Prominent notice on the platform.

If the User does not agree with the changes, they may cancel their account before the effective date, at no additional cost. Continued use of the platform after that date constitutes acceptance of the new Terms.

12. Governing Law and Jurisdiction

These Terms are governed and interpreted in accordance with Portuguese law, without prejudice to public-order rules of other legal systems that may be applicable.

For the resolution of any disputes arising from the interpretation, application or breach of these Terms, the parties elect the jurisdiction of the Lisbon District Court, expressly waiving any other, except where the law imposes a different jurisdiction for the benefit of the User, in particular where the User is a consumer.

In the event of a consumer dispute, the Provider is not bound, by membership or by legal obligation, to any consumer alternative dispute resolution (ADR) entity, but the User may turn to the ADR entity competent for their dispute, depending on the territorial and subject-matter scope of each one. More information on the Portuguese Consumer Portal. You may also file a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico).